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Terms and conditions - GRPR compliance

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These Terms and Conditions regulate use of the online store, for which Dr Philippe Emanuely is legally responsible. These Terms and Conditions will be accepted by the parties without reservation and they may be modified at any time without notice such that the User will be responsible for reading them each time a purchase is made, as the conditions applied will be those in force at the time the contract is entered into.

Applicable regulations

This electronic contract is regulated by Spanish law and, in particular, by the legal regime imposed by Law 34/2002, of 11th July, on Information Society Services and E-Commerce (LSSICE) and by General Law 03/2014, of 27th March , on the Defense of Consumers and Users (LGDCU).

The electronic contract will not be filed by a third party. It is drawn up in English. These Sales Terms and Conditions may be stored and reproduced at any time by the User who makes a purchase using their internet browser’s options. They must be accepted before proceeding to order payment.

User account and error correction

In any case, creation and cancellation of a user account will be governed by the provisions of our Privacy Policy.

In order to make online consultation, you can fill in a form and get a link to prepay your service with stripe.

Making on line consultation on English Speaking Doctor.es is really easy. Just follow these simple steps:

For any assistance , please contact us using any of the following means:

You can also get your invoice by clicking on your payment link anytime

You can pay for your purchases using the payment method credit or debit card.

Payment via credit or debit card is made using the secure payment gateway of Stripe. Via this payment method, we never collect or handle any customer data related to their card number. All data are processed directly by stripe, such that we may always offer optimal security, transparency and confidentiality in the transaction.

Prices, taxes, tariffs and duties

Prices are expressed in euros.

The prices of English Doctor Barcelona services may vary but (unless previously established) possible changes will not affect orders for which confirmation has already been sent.

The retail price of the services provided does NOT include VAT, because this transaction is covered by the exemptions contained in Article 20 of Law 37/1992, of December 28, on Value Added Tax.

Returns

Due to the nature of the services, this will be considered executed when contracting the service, and therefore the right of withdrawal established in Law 3/2014, of March 27, on the Defense of Consumers and Users, is not applicable.

The money will only be refunded in the event of a technical error (double charge) or if the User has mistakenly contracted more than one plan.

Dispute resolution

As required by new European regulations, the User is hereby informed of the existence of a European platform for online dispute resolution. Thus, in order to resolve consumer disputes (pursuant to Art. 14.1 of Regulation (EU) 524/2013), you can access the European Commission’s online dispute resolution platform via the following link: https://webgate.ec.europa.eu/ odr/main/?event=main.home.show&lng=ES

Refund

Appointment must be canceled at least 24 hours prior to the scheduled appointment time to qualify for a refund. Same-day notice, and once the test/specialist appointment time has passed, cancellations are not qualified for a refund.

In all cases, cancellations which qualify for a refund are subject to an administration fee of 50% , which will be deducted from the amount refunded.

English Speaking Doctor.es (Dr Philippe Emanuely, Y1096209C) treats your personal data in order to respond to your request of information about our services. You can exercise right of access, rectification, deletion, limitation, opposition, portability and withdraw the given consent. For this, you can write to us through this chat, attaching a copy of your ID. For more information about the processing of your data, you can consult our privacy policy below.

In compliance with the provisions of the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPD and GDD).

The legitimacy of the processing of your data, in general, will be based on a contractual link, legitimate interest, or legal obligation. However, the GDPR requires that express consent be obtained in some cases, such as those specified in this document. The data provided will be retained as long as the relationship with our entity is maintained, or for the time necessary to comply with obligatory legal acts.

All data collected is committed to confidentiality, with legally established security measures, and under no circumstances can it be transferred or processed by third parties, whether natural or legal persons, without the prior consent of the client, guardian or legal representative, except in those cases where it is necessary for the development, compliance and/or control of the entity-client relationship and the provision of services derived from it or in cases where it has been authorized by legal regulations.

We also inform you of the possibility of exercising the following rights over your personal data: the right to access, rectification, erasure (or to be forgotten), restriction of processing, opposition, portability and withdrawal consent. To do so, you can send an email to mddbcn@icloud.com or write to English Speaking Doctor.es (Doctor Philippe Emanuely y1096209c), en Local oasis 32 08870 sitges– BARCELONA, attaching a copy of your ID. In addition, you may contact the supervisory authority concerned (AEPD, in Spain) in order to obtain additional information or to file a complaint if necessary.

Based on the above, the client expressly authorizes English Doctor Barcelona (Doctor Philippe Emanuely), through the signing of this document, to process their data, taking into account that: Some of the data processed are categorized as being of special protection.